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Terms of Service

Effective Date: March 22, 2026 Last Updated: October 6, 2026

1. Acceptance of Terms

Welcome to CellCog AI ("CellCog", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our AI super-agent platform available at cellcog.ai, including our web application, desktop application (CellCog Desktop), browser extension, AI Employees, APIs and SDKs, and all related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Description of Service

CellCog provides an AI super-agent platform that enables users to:

  • Interact with AI agents for research, content creation, coding, data analysis, and other tasks through chat-based interfaces, at the operating point (mode and tier) you choose for each chat.
  • Generate multimodal content including text, images, videos, audio, documents, presentations, and interactive web applications, and host those applications at cellcog.ai/app URLs (see Section 6.5).
  • Connect third-party services (email, calendar, project management, CRM, and others) through connectors, your own MCP servers, and API keys you supply (see Section 12).
  • Create and manage organizational knowledge bases, projects, and agent roles.
  • Store and manage files in a personal Drive ("My Drive") and in an Organization Drive shared with the members of your organization (see Section 7).
  • Optionally connect a personal computer via the CellCog Desktop app ("Cowork on my PC") to allow AI agents to execute commands and access files on your local machine, and optionally connect your own Chrome browser ("Browse my Chrome") (see Section 8).
  • Create AI Employees: standing AI agents that work on your behalf, on demand and on the routines you define, with their own email address, their own memory, their own browser, and the ability to take actions autonomously across work sessions. AI Employees act as your agent: you are responsible for their emails and actions, every email they send identifies you as the accountable human supervisor, and you must comply with anti-spam and privacy laws when directing their outreach (see Section 9).
  • Work inside an organization: a shared task board, channels and direct messages, teams, and an Organization Drive shared by the humans and AI Employees of your company (see Section 10).
  • Share content through Posts with the CellCog community.

The Service may evolve over time. We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with reasonable notice for material changes.

3. Account Registration and Eligibility

  • Age Requirement: You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service.
  • Accurate Information: You must provide accurate, current, and complete information during registration and keep your account information up to date.
  • Account Security: You are responsible for safeguarding your account credentials and for all activity that occurs under your account. You must notify us immediately at support@cellcog.ai if you become aware of any unauthorized use.
  • One Account Per Person: Each individual may maintain only one account. Creating additional accounts to obtain promotional credits or to evade a suspension or deactivation is a violation of these Terms.
  • Organizations: Every account has a personal organization of its own and may belong to other organizations that it creates, is invited to, or joins through its email domain where that organization's administrators allow it (see Section 10). You choose which organization you are working in; AI Employees belong to the organization they were created in.
  • Communications from CellCog: We send three kinds of email. Account notices concern the account you hold and the work it is doing (a welcome, a notice when work stops because your credits ran out, a reminder when a report is waiting); they are part of the Service and continue while you hold an account. Product emails (new features, tips, the roles people hire AI employees for) are promotional; every one carries an unsubscribe link, and outside the United States we send them only where the law and your choice at signup allow. Emails from an AI Employee you hired are sent from its own @cellcog.com address about the work you gave it. The basis for each category by region, and how to change your choice, is described in our Privacy Policy.
  • Account Deactivation by an Organization Admin: An administrator of your organization may deactivate your membership. Deactivation locks the account: a deactivated member cannot sign in until an administrator of the organization reactivates them. Deactivation does not delete your data.
  • Account Termination: We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or if your account is inactive for an extended period, with prior notice where practicable.

4. Subscription Plans, Credits, and Billing

4.1 Plans and Pricing

CellCog offers tiered subscription plans with varying credit allocations and Drive storage. Current pricing is displayed on the billing page within your account. We reserve the right to modify pricing with at least 30 days' notice before your next billing cycle.

4.2 Credits

AI operations consume credits. Subscription credits are granted at a rate of 100 credits per U.S. dollar of subscription fee each billing cycle and remain valid for 60 days after the billing period ends, giving you additional time to use them. Purchased top-up credits are granted at a rate of 90 credits per U.S. dollar and expire 12 months from the date of purchase. Bonus credits earned through referrals or promotions are subject to their specific terms (see Sections 4.6 and 4.8). Credit consumption varies based on the complexity and type of operation (for example text generation, image creation, video production, deep research, or an AI Employee's work session), and certain features require a minimum credit balance to start, as shown in the product.

4.3 Billing and Payments

  • Payments are processed securely through Stripe. By subscribing, you authorize recurring charges at the applicable rate.
  • Subscriptions automatically renew at the end of each billing period (monthly or yearly) unless you cancel before the renewal date.
  • Upgrades are prorated; downgrades take effect at the next billing cycle.
  • If a payment fails, you will receive notification and a grace period to update your payment method. Continued non-payment may result in service suspension.
  • Certain AI Employee resources you purchase through the Service (for example cold-outreach sending domains and mailboxes, see Section 9.4) are billed in credits on a recurring basis for as long as you keep them. The current charges and their renewal dates are shown on the corresponding page in your account.

4.4 Cancellation and Refunds

You may cancel your subscription at any time through your account billing page. Upon cancellation:

  • You retain access to the Service and your subscription credits until the end of your current billing period.
  • Subscription credits remain valid for 60 days after the billing period ends, giving you additional time to use any remaining credits. After this 60-day window, unused subscription credits expire and are not transferable or redeemable for cash.
  • No refunds are issued for subscription fees already charged, including automatic renewals. It is your responsibility to cancel before the renewal date if you do not wish to continue.

All payments made to CellCog are final and non-refundable, including but not limited to subscription fees, automatic renewal charges, Auto-Recharge charges, and credit top-up purchases. Credits consumed during AI operations are non-refundable regardless of output quality or satisfaction. Unused subscription credits expire 60 days after the billing period ends and are not eligible for refund, credit, or transfer.

4.5 Credit Consumption Risk

CellCog uses premium AI models to deliver state-of-the-art results. By purchasing credits or subscribing to a plan, you acknowledge and accept that:

  • Unpredictable Consumption: Credit consumption varies dramatically based on task complexity, AI model performance, number of iterations required, and other factors. We do not and cannot provide reliable cost estimates per task.
  • No Guaranteed Output: Spending credits does not guarantee a usable, accurate, or satisfactory output. AI models may produce errors, hallucinations, or results that do not meet your expectations.
  • Industry-Wide Limitation: This unpredictability is an inherent characteristic of current AI technology and is not specific to CellCog. You may spend significant time and money without receiving the output you intended.
  • Non-Refundable: Credits consumed during AI operations are non-refundable, regardless of output quality. Subscription credits expire 60 days after the billing period ends. Top-up credits expire 12 months from purchase.

4.6 Promotional and Complimentary Credits

CellCog may from time to time grant promotional or complimentary credits, including free starter credits at account creation and limited-time promotional offers. All such grants are discretionary, may vary between accounts and over time, and are subject to abuse and fraud checks. The following terms apply to all such grants (including grants made under offers that have since been discontinued):

  • No cash value. Promotional, starter, and bonus credits have no cash value, are non-transferable, and are not redeemable or refundable.
  • Expiry. Promotional and bonus credits expire 12 months from the date of grant unless otherwise stated at the time of the grant. Where applicable, bonus credits are consumed after purchased credits.
  • One grant per customer. Starter credits and promotional offers are limited to one per person and per organization. Creating, registering, or using additional or duplicate accounts (including with different email addresses or payment methods) to claim starter credits or a promotional offer more than once is a material violation of these Terms. CellCog may revoke credits obtained through duplicate accounts and may suspend accounts engaged in systematic abuse.
  • Verification. CellCog may use payment-method and account signals (such as payment card fingerprints) to verify eligibility and detect duplicate claims. Flagged claims may be reviewed before credits are granted or retained, and grants may be withheld, reduced, or reversed where we reasonably suspect abuse or fraud.
  • Changes. Promotional grants may be modified or discontinued at any time, and their availability does not create an entitlement for existing customers or future accounts.
  • Referral credits. Credits earned through the CellCog referral program are separate and are governed by Section 4.8.

4.7 Auto-Recharge

You may optionally enable Auto-Recharge on your billing page. When enabled, and only if you have a payment method on file, CellCog automatically purchases credits when your balance falls below the threshold you set, up to the refill target you set, and never beyond the monthly spending cap you set. Auto-Recharge purchases are charged at 100 credits per U.S. dollar. Each Auto-Recharge charge is a purchase of top-up credits and is subject to Section 4.4 (final and non-refundable). You may change your threshold, target, and monthly cap, or disable Auto-Recharge, at any time on the billing page; disabling it stops future automatic charges but does not reverse charges already made. You are responsible for choosing settings that match your intended spend, including credits consumed by AI Employees while you are away (see Section 9.6).

4.8 Referral Program

CellCog operates a referral program available on the Referrals page. When a person you invite creates a new CellCog account and makes their first purchase (a subscription or a top-up), both you and the referred person become eligible to redeem the referral bonus shown on the Referrals page. Referral credits are added to your personal credit balance, expire 12 months from grant, have no cash value, and are non-transferable. Referrals apply to new CellCog users only. Self-referrals, fake email addresses, duplicate accounts, and any manipulation of the referral system are prohibited; violations result in removal from the referral program and forfeiture of all referral credits, and may result in account suspension. CellCog may change the referral reward or discontinue the program at any time; changes do not affect credits already redeemed.

5. Acceptable Use Policy

You agree not to use the Service to:

  • Generate, distribute, or store content that is illegal, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable.
  • Generate malware, exploits, phishing content, or any material intended to compromise computer systems or networks.
  • Produce content that infringes on any third party's intellectual property, privacy, or other rights.
  • Attempt to circumvent AI safety measures, content filters, rate limits, or other protective mechanisms.
  • Engage in automated scraping, systematic data extraction, or use the Service as input for competing AI systems without authorization.
  • Impersonate any person or entity, or misrepresent your affiliation.
  • Use the Service for high-risk applications (medical diagnosis, legal advice, financial trading decisions) without appropriate human oversight and professional validation.
  • Use an AI Employee (or any agent) to send spam, unsolicited bulk email, or messaging that violates anti-spam laws (e.g., CAN-SPAM, CASL, GDPR/e-Privacy), or to harass, deceive, or impersonate any person.
  • Direct an AI Employee to contact individuals you have no lawful basis to contact, or to ignore opt-out or unsubscribe requests.
  • Configure an AI Employee to conceal that it is an AI agent, or to remove or falsify the human-supervisor disclosure shown on its emails.
  • Direct an agent, through Cloud Browsers, Browse my Chrome, or otherwise, to violate a website's terms of service, to circumvent anti-bot measures, CAPTCHAs, rate limits, or account bans, to mass-post or generate fake engagement, or to access accounts you are not authorized to use.
  • Use an app hosted at a cellcog.ai/app URL, or its data store, to collect personal data without a lawful basis, to phish, or to distribute prohibited content.
  • Connect an MCP server, API key, or other credential that you are not authorized to use, or use the Service to access systems you are not permitted to access.
  • Upload, download, store, or share content that infringes upon copyright, trademark, or other intellectual property rights of any third party.
  • Interfere with or disrupt the Service, servers, or networks connected to the Service.
  • Violate any applicable law, regulation, or export control.

We reserve the right to investigate violations and take appropriate action, including content removal, account suspension or termination, and reporting to law enforcement where required.

6. AI-Generated Content

6.1 Ownership

You retain ownership of the content you provide to the Service ("Inputs"). Subject to these Terms and applicable law, you own the outputs generated by the Service based on your Inputs ("Outputs"), to the extent permitted by applicable intellectual property law. You grant CellCog a non-exclusive, worldwide, royalty-free license to use your Inputs and Outputs solely for the purpose of providing, maintaining, and improving the Service.

6.2 Limitations and Disclaimer

  • No Guarantee of Accuracy: AI-generated content may contain errors, inaccuracies, or "hallucinations." You are solely responsible for reviewing, validating, and fact-checking all Outputs before relying on or distributing them.
  • No Professional Advice: Outputs do not constitute professional, legal, medical, financial, or other specialized advice. Always consult qualified professionals for critical decisions.
  • Non-Uniqueness: Due to the nature of AI models, similar or identical Outputs may be generated for different users providing similar Inputs.
  • Third-Party IP: You are responsible for ensuring your use of Outputs does not infringe on third-party intellectual property rights.
  • AI Agent Actions: AI agents may misunderstand requirements, produce incorrect results, or take unintended actions. AI Employees may additionally act autonomously and send communications on your behalf without per-action approval (see Section 9). You bear responsibility for reviewing all agent work products and actions, and for the communications and actions of your AI Employees, before relying on them.

6.3 Content Shared via Posts

When you share content publicly through CellCog Posts, you grant CellCog and other users a non-exclusive license to view, share, and interact with that content on the platform. You may remove shared content at any time by deleting the post.

6.4 Avatars, Voice Cloning, and Digital Replicas

CellCog allows you to create digital avatars with reference images, cloned voices, short sample videos of the person speaking, and personality profiles. By using avatar features, you represent, warrant, and agree that:

  • Likeness Rights: You have all necessary rights, licenses, and consents to use any images, audio recordings, videos, or other content you upload for avatar creation.
  • Third-Party Consent: If any uploaded content depicts or contains the likeness, voice, or other identifying characteristics of a real person (other than yourself), you have obtained that person's explicit, informed, written consent for the creation of a digital replica, voice cloning, use of their recorded speech and mannerisms in generated video, and all intended uses.
  • Consent at Upload: Before a voice is cloned, you confirm in the product that the voice is your own or that you hold the person's written consent, and you agree that the sample is sent to our voice provider to create the voice model and is kept until you delete the voice, the avatar or your account, or for 3 years after your last use of the Service, whichever comes first.
  • Legal Compliance: You will comply with all applicable laws regarding digital replicas, voice cloning, and right of publicity, including but not limited to the Federal AI Voice Act, state right of publicity statutes, and international regulations.
  • Prohibited Uses: You will not use avatar features to create non-consensual intimate imagery, defamatory content, impersonations intended to deceive, or any content that violates the rights of any person.
  • No Verification by CellCog: CellCog is not responsible for verifying that you have obtained the necessary consents. You are solely liable for any claims arising from your use of avatar features.
  • Enforcement: CellCog may remove avatars or suspend avatar features if we have reason to believe they were created without proper consent or in violation of applicable law.

6.5 Apps Built by Agents

Agents can build web applications and reports for you and host them at cellcog.ai/app URLs. These apps are your content:

  • Private by default. An app is visible only to you (and, for an app built by an AI Employee, to the people the employee is shared with) until you choose to share it. Making an app public through the Share control publishes it as a Post and makes the URL accessible to anyone who has it; switching it back to private removes that access. You control sharing and are responsible for what you make public.
  • App data store. Apps may save and read data through CellCog's app data store. Anyone who can open the app can read and write that app's data, including anonymous visitors of a public app. Data submitted to an app by its visitors is your content and your responsibility; you are the party with the relationship to those visitors, and you must have a lawful basis for any personal data your app collects.
  • Removal. CellCog may disable or remove an app, or its data, that violates these Terms or applicable law, or that presents a security, abuse, or legal risk.
  • No guarantee of availability. Hosted apps are subject to Section 14 (Service Availability) and may become unavailable when the chat that built them is deleted or when your account ends.

7. Drive: File Storage

CellCog Drive provides cloud file storage that is deeply integrated with AI agents: a personal Drive ("My Drive") for your own files and an Organization Drive shared with your organization (Section 7.7). By using Drive, you acknowledge and agree to the following:

7.1 User Responsibility

You accept full responsibility for all files you upload, download, or store in Drive. CellCog does not review, screen, or endorse any content stored in Drive. You are responsible for ensuring your content complies with applicable laws and these Terms. You will not upload, download, store, or share any content that infringes upon the copyright, trademark, or other intellectual property rights of any third party.

7.2 AI Agent Access to Drive

Drive is a sophisticated piece of infrastructure where AI agents can access, create, modify, and manage your files as part of normal Service operations (e.g., saving generated reports, images, videos, or other artifacts). This deep integration enables powerful workflows but carries inherent risks:

  • AI agents may accidentally overwrite, modify, or delete files while performing requested tasks.
  • Miscommunication between you and the AI agent — or the agent misunderstanding your requirements — may lead to unintended file modifications or data loss.
  • While we implement safeguards (such as 30-day trash retention and daily backups), no system is infallible. Drive keeps no version history of your files.

CellCog is not responsible for data loss, file corruption, or unintended modifications resulting from AI agent operations on your Drive. You are responsible for maintaining independent backups of critical data.

7.3 Data Recovery

⚠️ Important — Act Quickly in Case of Data Loss: Drive keeps no version history. Deleted files stay in Trash for 30 days, and you can restore them yourself. Separately, CellCog keeps one backup per day of all Drive and workspace storage, retained for 7 days, for disaster recovery. If you notice any loss of data, missing files, or unintended changes in your Drive, you should immediately contact support at support@cellcog.ai. Our team can try to recover files from a backup taken before the change.

Time is critical. Backups are taken once a day and kept for 7 days. A file created and then changed or deleted within the same day may not be in any backup, and anything older than 7 days cannot be recovered from a backup. We strongly recommend contacting support within 24 hours of noticing any data loss.

7.4 Content Security and Privacy

Content you store in Drive is protected and shared with others only when you explicitly authorize it (e.g., through organization sharing or public posts). CellCog may access your content only: (i) as necessary to provide the Service; (ii) as otherwise permitted by these Terms; (iii) as required by law, regulation, or order; and/or (iv) to respond to an emergency.

7.5 Storage Limits

Drive storage is allocated based on your subscription plan. We may take action on accounts that exceed storage limits, including restricting uploads until storage is freed. Deleted files are moved to Trash and automatically purged after 30 days.

7.6 Prohibited Content

You agree not to upload, download, or store any of the following in Drive:

  • Content that is illegal, harmful, threatening, abusive, harassing, defamatory, or obscene.
  • Child sexual abuse material or any content that exploits minors.
  • Malware, viruses, or other harmful code that may damage systems.
  • Spam, fraudulent materials, or phishing content.
  • Content that violates others' privacy or confidentiality rights.
  • Any content that violates applicable laws and regulations.

7.7 Organization Drive

Every organization has an Organization Drive, shown on the Drives page next to My Drive. The Organization Drive is readable and writable by every active member of your organization and by all of their AI agents and AI Employees. Its memory area holds organization-level skills (shared methods) and canon (shared facts) that are automatically provided to every agent working for a member of the organization. By placing content in the Organization Drive you make it available to every current and future member of the organization and their agents. Sections 7.1 through 7.6 apply to the Organization Drive in full. Because other members and their agents write to the same drive, a file may change between the time you view it and the time you act on it; CellCog is not responsible for edits made by other members of your organization or their agents. Content that must stay private to you belongs in My Drive, not in the Organization Drive.

8. Desktop App: Cowork on my PC

The CellCog Desktop app ("Cowork on my PC") allows AI agents to execute commands and access files on your personal computer. This is a powerful feature that provides significant productivity benefits but also carries inherent risks. By using this feature, you acknowledge and agree to the following:

8.1 Consent and Control

  • Explicit Consent: The desktop app only operates when you download, install, sign in, and explicitly enable it for a specific chat session. No access to your machine occurs without your affirmative action.
  • Command Approval: All commands initiated by AI agents are subject to your review and approval before execution, unless you have configured auto-approval settings. You are responsible for reviewing and understanding commands before approving them.
  • Approval Level: The agent classifies each action it proposes as safe, moderate, or dangerous. You choose one approval level (none, safe, moderate, or dangerous) that decides which of these run without your review. The same level covers commands on your computer, actions in your browser or an AI Employee's browser, and actions through your connected tools, so raising it raises it everywhere. You set an account default and may override it for a chat or an AI Employee, based on your comfort level and risk tolerance.
  • Human-in-the-Loop Monitoring: CellCog provides a command review panel that shows you the full details of every operation the AI agent wants to perform on your machine, including threat level assessment, command summary, and exact command text.

8.2 Risks and Limitations

⚠️ Important — Risks of Cowork: Despite the controls and safeguards CellCog provides, using Cowork carries inherent risks that you must understand and accept:

  • Data Loss from Agent Errors: AI agents may accidentally overwrite, delete, or corrupt files on your machine. Agents may misinterpret file structures, dependencies, or configurations, leading to unintended modifications.
  • Miscommunication: AI agents may misunderstand your requirements or intent. Ambiguous instructions, incomplete context, or complex project structures can lead to agents taking actions you did not intend. This is especially true for complex codebases where a single misunderstood change can have cascading effects.
  • Auto-Approve Risks: If you enable auto-approval settings (especially for write and execute operations), commands will run on your machine without your explicit review. You assume full responsibility for all actions taken under auto-approve settings.
  • System Instability: Commands executed through Cowork may affect your system's stability, running processes, or development environment.

8.3 Your Responsibilities

  • Backups: You are responsible for maintaining regular backups of your data, code, and files before using Cowork. We strongly recommend using version control (e.g., Git) for all code projects and maintaining separate backups of critical data.
  • Review Before Approval: You should carefully review each command before approving it, especially terminal commands and file modifications. If you do not understand a command, deny it and ask the agent for clarification.
  • Working Directory: Set an appropriate working directory for each chat session to limit the scope of agent operations.
  • Gradual Trust: We recommend starting with conservative auto-approve settings and gradually expanding them as you become comfortable with the agent's behavior in your specific environment.

8.4 Scope of Access and Security

  • The app requests only the permissions necessary to perform the tasks you direct. Certain sensitive paths (e.g., SSH keys, credential files) are automatically blocked for security.
  • Command output is sanitized — credentials and secrets are automatically redacted.
  • Data in transit between your machine and CellCog servers is encrypted (TLS).
  • File contents accessed through Cowork may be transmitted to our servers for AI processing. We do not retain file contents beyond the duration necessary to complete the requested operation.
  • The desktop app may require periodic updates for security and compatibility. We may enforce minimum version requirements.

8.5 Limitation of Liability for Cowork

CellCog is not liable for any data loss, file corruption, code breakage, system instability, or any other damage resulting from commands executed on your machine through the desktop app — whether those commands were explicitly approved by you, auto-approved by your settings, or resulted from AI agent errors or miscommunication. You use Cowork at your own risk and are solely responsible for the consequences of commands executed on your machine.

8.6 Browse my Chrome

With the CellCog Browse extension installed in your own Chrome browser and connected to the desktop app, an agent can drive a dedicated tab group in your browser when you enable Browse for a chat. The agent then acts inside the websites you are signed into, with your identity and your permissions. Sections 8.1 through 8.5 apply to Browse my Chrome as they apply to Cowork. In addition: you are responsible for the accounts and sites you let the agent use and for complying with each site's terms; you should keep sensitive tabs outside the CellCog tab group; you can stop the agent's control at any time from the browser; and CellCog is not liable for actions the agent takes on websites through your browser, whether approved by you, auto-approved by your settings, or the result of agent error or miscommunication.

9. AI Employees

An AI Employee is a standing AI agent that works on your behalf, with its own email address, its own memory, its own browser, and the ability to take actions across multiple work sessions, often without approving each action first. It works on demand, when you or a coworker address it, and on the routines defined for it (Section 9.2). AI Employees are powerful and, because they can communicate and act in the world as your agent, carry responsibilities you must understand and accept. You acknowledged the core of these points at sign-up.

9.1 An AI Employee Acts as Your Agent

An AI Employee acts on your behalf and under your direction, as your agent. You are responsible for everything your AI Employee does: every email it sends, every reply it makes, every message it posts, every task it works, and every action it takes on a connected account, in a browser, or on your computer, to the same extent as if you had done it yourself. You configure its goals, routines, permissions, tools, and the people and accounts it may contact or use.

9.2 Autonomous and Routine-Driven Operation; No Per-Action Approval

Unlike a single chat, an AI Employee runs work sessions on its own clock and may send email and take actions without showing you each one in advance. Its clock is defined by routines: named time triggers, each carrying a standing brief, that you create on the Routines page, that the employee creates for itself in conversation with you, or that another AI Employee in your organization creates for it. A routine can be assigned to one employee, to a team, or to a workstream, in which case it runs for every member. Employees also wake when you message them, when they are mentioned in a channel or direct message, when they receive email, or when a connected app or another employee triggers them. You acknowledge that an AI Employee can act while you are away, may misunderstand instructions or briefs, and may send communications or take actions you did not specifically foresee. You are responsible for the briefs and routines you or your employees define, for monitoring your AI Employees, and for reviewing their work and correspondence. You can pause a routine, turn it off for an individual employee, or delete it at any time.

9.3 Its Own Email Address and Identity Disclosure

Each AI Employee is assigned its own email address at the @cellcog.com domain and can send and receive email at that address. Every email it sends carries a signature that identifies it as an AI Employee and names you, the human supervisor, together with your account email address. This disclosure is intentional and non-removable: a recipient must always be able to see that there is an accountable human behind the AI and to contact that human directly. By using the AI Employee email feature, you consent to your name and account email being disclosed to the recipients (and repliers) of your AI Employee's email. If this disclosure is not appropriate for your use case, do not use the AI Employee email feature. The shared @cellcog.com domain is never used for cold outreach (Section 9.4), and AI Employees in the same organization communicate with each other through channels and direct messages rather than email.

9.4 Email and Cold Outreach: Your Compliance Obligations

If you direct an AI Employee to send email or other outreach, you represent and warrant that you have a lawful basis to contact each recipient and that the outreach complies with all applicable laws, including anti-spam and electronic-messaging laws such as the U.S. CAN-SPAM Act, Canada's Anti-Spam Legislation (CASL), and the EU/UK GDPR and e-Privacy/PECR rules, and any other applicable laws in the recipient's jurisdiction. You agree to:

  • Honor opt-out and unsubscribe requests promptly.
  • Not use AI Employees to send spam, unsolicited bulk messaging, or harassing, deceptive, or unlawful communications.
  • Not configure an AI Employee to conceal that it is an AI agent, or to remove or falsify the human-supervisor disclosure.

You acknowledge that, for the email your AI Employee sends at your direction, you are the party that determines the purpose and means of contacting your recipients (i.e., you are the data controller for your outreach), and CellCog processes that correspondence on your behalf to operate the mailbox. See our Privacy Policy for how we handle the personal data of the people your AI Employee corresponds with.

The following additional terms apply to CellCog's cold-outreach feature:

  • Compliance identity. Cold email must carry the name and physical postal address of the sender. Before an AI Employee can send any cold email, your organization's name and postal address (or, for a personal organization, your own name and address) must be entered in your settings. Every cold email carries a footer with that identity, an identification of the message as a commercial solicitation, an AI disclosure, and an unsubscribe link. You represent that the identity you enter is accurate and that the address is one at which you can receive mail.
  • Sending domains and mailboxes. Cold outreach is sent from dedicated sending domains and mailboxes purchased through the Service, never from the shared @cellcog.com domain. Sending domains belong to your account and are shared by all of your AI Employees; each mailbox is claimed by one employee and is named after that employee. Domains and mailboxes are recurring charges billed in credits for as long as you keep them (Section 4.3). You are the sender of record for all mail sent from them.
  • Pacing, caps, and windows. To protect deliverability, cold sends are queued and released gradually within a daytime window in your timezone, subject to daily limits per mailbox and per domain. CellCog may change these limits at any time. Queued sends may be delayed or dropped when a limit is reached.
  • Placement checks and burned domains. CellCog monitors engagement and may run automated placement checks on a sending domain whose results look unhealthy; while a check is pending, sends from that domain are held until you decide to resume or to retire the domain. You may mark a domain as burned at any time, which stops cold sends from it permanently. A burned or retired domain is not refunded.
  • Suppression and the right to block. Unsubscribes, bounces, and spam complaints are recorded in a platform-wide suppression list so that no CellCog sender contacts that address again. CellCog may suppress, hold, rate-limit, or block any send, mailbox, or domain at its discretion where it reasonably believes the send would violate these Terms, applicable law, or a mail provider's policies, or would harm the deliverability of CellCog or its users.
  • Leads. Leads your AI Employees find or import are stored in a lead database shared by your organization, with one owning employee per lead. Enrichment and research your employees perform on a lead are saved with it. You are responsible for having a lawful basis to hold and use that data.

9.5 Actions on Connected Accounts, Tools, and Browsers

If you grant an AI Employee access to connected tools, your MCP servers, API keys, or a Cloud Browser, it may act on those accounts and sites (for example posting, messaging, reading data, creating records, or completing forms) autonomously, within the permissions you grant. Section 12 (Third-Party Integrations, Connectors, MCP Servers, and Keys) and Section 9.9 (Cloud Browsers) apply to those actions, and you are responsible for all of them. Each AI Employee holds its own tool selection; limiting which tools or keys an employee can use does not change your responsibility for the actions it takes with the tools it has. You may revoke an integration's access at any time.

9.6 Credits and Autonomous Consumption

AI Employees consume credits to run their work sessions and actions, including while you are away: every routine that fires, every message or email that wakes an employee, and every task it works consumes credits. Recurring resources such as sending domains and mailboxes are also charged in credits (Section 4.3). The credit-consumption risks described in Section 4.5 apply equally to AI Employees. You are responsible for credits consumed by your AI Employees and by routines that you, your employees, or your coworkers assign to them. When your balance is insufficient, an AI Employee's work session may be paused and its routines may not fire until credits are added.

9.7 Accountability and Abuse

Because an AI Employee acts as you, recipients are shown the human supervisor's contact so they can raise concerns or report abuse. You agree to respond to legitimate complaints about your AI Employee's conduct. CellCog may suspend or remove an AI Employee, or your access to the feature, if we reasonably believe it is being used to send spam or unlawful, deceptive, harassing, or abusive communications, or otherwise in violation of these Terms.

9.8 Limitation of Liability for AI Employee Actions

To the maximum extent permitted by applicable law, CellCog is not liable for the content of communications your AI Employee sends, the actions it takes on connected accounts, in browsers, or on your computer, or any consequences of those communications or actions, whether they resulted from your instructions, a routine's brief, the agent's autonomous operation, or agent error or miscommunication. You use AI Employees at your own risk and are solely responsible for their communications and actions.

9.9 Cloud Browsers (the Employee's Own Browser)

Each AI Employee can browse the web through its own persistent browser hosted on CellCog infrastructure ("Cloud Browsers", managed on the Cloud Browsers page). This is distinct from Browse my Chrome (Section 8.6), which uses your own Chrome on your own machine. By using Cloud Browsers you acknowledge and agree that:

  • Stored logins and session data. A cloud browser keeps the cookies, local storage, and logins that you or your employee enter into it, so the employee stays signed in across work sessions. Each employee gets its own browser with separate identities and logins by default; you may assign several employees or agent chats to one browser so they share its logins. Sharing is your choice and your responsibility.
  • Live view and login handoff. You can open a live view of a cloud browser to log the employee into a site yourself. Anything you enter in the live view, including credentials, is stored in that browser's profile and becomes usable by every employee assigned to it.
  • Your accounts, your responsibility. You are responsible for every account you log an employee into, for having the right to use it, and for complying with the terms of each site the employee visits. Many sites restrict or prohibit automated access; you must not direct an employee to evade such restrictions (Section 5).
  • No guarantee of access. Websites may block, challenge, or rate-limit automated browsers, and because cloud browsers connect from CellCog's servers, some sites may show CAPTCHAs more often than a home connection. CellCog does not guarantee that any site will remain accessible.
  • One session at a time. A browser can run one live session at a time; employees sharing a browser use it one after another.
  • Deletion. Deleting a cloud browser permanently deletes its stored logins and sessions and evicts the employees assigned to it, which then start with a fresh browser. Deleted logins cannot be recovered.
  • Liability. Section 9.8 applies to actions taken through a cloud browser.

9.10 The Task Board

Your organization has one task board, on the Tasks page. Tasks can be created and worked by humans and AI Employees, assigned to an employee or to a human, and given a priority, a due date, a definition of done, or a recurrence. Every active member of your organization can read, comment on, and edit every task on the board, and every AI Employee in the organization can see and work its organization's tasks. A task's view for a particular person or employee is a filter over the same board, not a private space. Do not put content on the task board that must stay confidential from other members of your organization. Time-boxed tasks expire automatically, inactive tasks are moved to the backlog, and completed recurring tasks re-arm; these mechanics are described in the product and may change.

9.11 Channels and Direct Messages

Channels and direct messages ("DMs") are the internal communication surfaces of your organization for humans and AI Employees. Channels are readable by every member of your organization, human or AI, whether or not they have joined; joining changes prominence and notifications, not access. Team channels mirror your teams and workstream channels mirror your workstreams. DMs hold a fixed set of 2 to 9 participants and are visible to their participants. A DM in which any human participates is visible only to its participants. A DM between AI Employees only is additionally readable by a human whose reporting line covers every participant (Section 10.2); administrators have no additional right to read DMs. Mentioning an AI Employee wakes it; plain posts do not. You are responsible for what you and your AI Employees post, and for the content your employees send to other members' employees.

9.12 Memory

An AI Employee keeps memory about you and your work in its own workspace: facts it has learned, methods (skills) it has developed, and episodes of notable events it lived through with you. This memory persists across work sessions and is used in future sessions. Content you give an employee may be remembered and later acted upon; do not share information with an employee that you do not want retained. Deleting an AI Employee deletes its workspace, including its memory, as described in our Privacy Policy.

9.13 Sharing an AI Employee Within Your Organization

You may share an AI Employee you own with other members of your organization. A member you share with can converse with the employee, see its work, change its settings and routines, connect tools, approve or deny its pending commands, and manage sharing, with the same rights you have. Messages a shared member sends reach the employee as if they came from you, and actions the shared member approves are executed under your account, including on your computer where Cowork is enabled. You remain the owner and the accountable supervisor, and you are responsible for the actions your shared members take through your employee. Share only with people you trust.

9.14 Phone Numbers and Calls

An AI Employee can hold its own phone number and can answer and place calls from it. Section 9.1 applies to every call: the employee calls and speaks on your behalf, and you are responsible for every call it places or answers, to the same extent as if you had made or answered it yourself.

  • Numbers. A phone number is a recurring charge billed in credits for as long as you keep it (Section 4.3). If your balance cannot fund a renewal, the number may be renewed once on credit; if the next renewal is also unfunded, the number is held and then released. A released number cannot be recovered. Numbers are provided through our telephone carriers and are subject to their rules, and CellCog does not guarantee that any particular number remains available.
  • Calls are placed at your direction. An AI Employee places a call only when you ask it to, or under a standing instruction or approval you give for a named class of calls. You choose who is called and why. You represent and warrant that you have a lawful basis to call each person and number, including any consent the law requires, and that every call complies with applicable law, including the U.S. Telephone Consumer Protection Act and the FCC's rules under it (which treat an AI-generated voice as an artificial voice), state telemarketing and call-recording laws, and the laws of the country being called. AI Employees do not place cold calls or telemarketing calls, and you agree not to direct one to.
  • You are the caller. Calls go out under your organization's own verified business identity, never under CellCog's. An account without a verified business may place only calls to a business's published number to book, change or cancel a reservation or appointment, or to ask about availability; those calls go out from your AI Employee's own number without a caller name. Either way, you are the caller of record. You represent that any business information you submit for verification is accurate and that you are authorized to submit it.
  • AI disclosure. Every call opens with the fact that the person is speaking with an AI Employee at your company. You agree not to configure, instruct or prompt an AI Employee to conceal that it is an AI or to misstate on whose behalf it is calling.
  • Transcripts. Calls are transcribed and the transcript is kept with the call record. The audio is not recorded.
  • Calling limits. Placed calls follow platform limits, including calling hours in the called person's local time, daily limits per number, limited retries, and a do-not-call list for your organization that every employee honors. CellCog may change these limits, and may refuse, delay or end any call it reasonably believes would violate these Terms or applicable law.
  • Not for emergencies. An AI Employee's phone is not a replacement for a telephone service and must not be used or relied on to reach emergency services.
  • Inbound calls. People who call your AI Employee's number speak with the employee. You are responsible for what it says on those calls and for responding to complaints about them (Section 9.7).

Section 9.8 (Limitation of Liability for AI Employee Actions) applies to calls.

9.15 Meetings

An AI Employee can join meetings you invite it to, in its chat, Google Meet or Zoom, and speak in them on your behalf. Section 9.1 applies: you are responsible for what it says in a meeting.

  • AI disclosure. It joins under a name that shows it is an AI and says so when asked. You agree not to instruct it to conceal that.
  • Transcripts and recording. Meetings are transcribed, and the transcript is kept with the meeting record. Recording is off by default. If you turn it on, the employee announces it at the start of each meeting, and you are responsible for any consent the law requires from every participant.

Section 9.8 (Limitation of Liability for AI Employee Actions) applies to meetings.

10. Organizations and Teams

10.1 Accounts and Organizations

An organization represents one company: its AI Employees plus the people who are its members. Every account has a personal organization, which has exactly one human member and cannot take on other members, and may belong to any number of other organizations. A person joins an organization by creating it, by accepting an administrator's invitation, or, where its administrators have turned this on, by signing up with an email address at the organization's domain. You choose the organization you are working in from within your account, and the organization surfaces (task board, channels, Organization Drive, members, settings) follow that choice; AI Employees stay in the organization they belong to. An administrator may deactivate a member, which ends that member's access to the organization without deleting their account. Projects organize work inside an organization (documents, agent roles, members); they are not a way to separate companies.

10.2 Teams and Reporting Lines

An organization has a tree of teams, managed on the Teams tab of the Organization page. Every team except the root has exactly one leader, who may be a human or an AI Employee. A person's manager is the leader of their team; the root team has no leader. AI Employees always sit in a team led by a real person, by default the team of the person who created them. Reporting lines determine which humans can see agent-only DMs (Section 9.11) and who may rename or restructure a team (its leader and every manager above it). Being an administrator is a permission, not a reporting line.

10.3 Organization Administrators

The first person to join an organization becomes its administrator. Administrators can edit the organization's name and postal address, invite people at the organization's domain, change member roles, deactivate and reactivate members, and manage organization billing. An invitation stays pending until the invited person accepts it; nobody's membership or billing changes without their consent. Deactivating a member locks that person's account until an administrator reactivates it (Section 3). Administrators are responsible for ensuring that their organization's use of the Service, including the content its members and AI Employees place on shared surfaces, complies with these Terms and applicable law.

10.4 Shared Surfaces

The task board (Section 9.10), channels (Section 9.11), the Organization Drive with its organization-level skills and canon (Section 7.7), shared documents on the Organization page, and the organization's lead database (Section 9.4) are shared by every member of the organization and their AI agents. Content you or your AI Employees place on these surfaces is visible to every current and future member of your organization. CellCog is not responsible for how other members of your organization use content you share with them. When you leave an organization or your membership is deactivated, content you placed on shared surfaces remains with the organization.

11. Intellectual Property

The Service, including its underlying technology, AI models, software, design, logos, trademarks, and documentation, is owned by CellCog AI and protected by intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended purposes during your subscription term.

You may not copy, modify, distribute, sell, lease, reverse-engineer, or create derivative works of any part of the Service or its underlying technology, except as expressly permitted by these Terms or applicable law.

CellCog publishes its public documentation, including these Terms and its guides, in machine-readable form (for example markdown alternates of public pages and an llms.txt index) so that AI agents can read them. Reading that documentation, including by an automated agent, is permitted. Publication in machine-readable form applies to public documentation only and never to user content or personal data.

Where CellCog is used. CellCog may show the name or logo of an organization whose people use the Service on our website and in marketing materials, as a statement that people there use CellCog. We never name individual users this way, and we never describe an organization as a customer or as endorsing CellCog without its written consent. To have your organization removed, write to contact@cellcog.ai and we will remove it promptly, and in any case within 10 business days.

12. Third-Party Integrations, Connectors, MCP Servers, and Keys

The Service allows you to connect third-party services (e.g., Gmail, Slack, Google Drive, Linear) through connectors, to add your own MCP servers, and to supply API keys for use by your agents. By connecting a third-party service or credential:

  • You authorize CellCog's AI agents to access and interact with those services on your behalf, within the permissions you grant.
  • You are responsible for complying with the terms of service of each connected third-party service.
  • CellCog is not responsible for the availability, accuracy, or functionality of third-party services, or for any actions taken by AI agents on those services.
  • You may disconnect any integration at any time, which revokes agent access to that service.
  • We recommend granting the minimum permissions necessary and reviewing agent actions regularly.
  • Third-party content you access through integrations is downloaded and processed at your own risk. You are solely responsible for verifying the legitimacy and safety of third-party content.

12.1 API Access and Programmatic Use

If you access CellCog through our API, Python SDK, plugin, or other programmatic interfaces, the following additional terms apply:

  • Full Account Access: Your API key provides full access to your account. You are responsible for safeguarding your API key and for all activity conducted through it. An API key is shown once at creation and cannot be recovered afterwards; you may rename or revoke it at any time on the API keys page.
  • Credit Consumption: API usage consumes credits at the same rates as web usage, and chats created through the API are subject to the same mode and tier minimums. All credit consumption risks described in Section 4.5 apply equally to API usage.
  • Automation Liability: You are responsible for all actions taken by automated systems using your API key, including content generated, credits consumed, and any third-party interactions, and including chats that enable Cowork, Browse, or tools on your behalf.
  • No SLA: CellCog does not guarantee API availability, response times, or uptime. No service level agreement (SLA) is provided unless separately negotiated.
  • Rate Limits and Restrictions: CellCog may impose rate limits, usage restrictions, or revoke API access at any time for abuse, excessive usage, or violation of these Terms.

12.2 Your Own MCP Servers

You may add remote MCP servers of your own (for example an internal tool, a self-hosted service, or a vendor's MCP endpoint) on the MCP servers page, with no authentication, with an API key you supply, or by signing in to the server with OAuth where the server supports it. The tools such a server exposes become searchable and callable by your agents like any other connected tool. You acknowledge that:

  • A server you add is a third-party system outside CellCog's control. You are responsible for your right to use it, for the data your agents send to it and receive from it, and for the actions its tools take.
  • Descriptions and results returned by an MCP server are untrusted content. CellCog treats calls to such tools as elevated-risk actions subject to your approval settings, but cannot guarantee that a server behaves as described.
  • Credentials you supply for a server are held by CellCog and its integration provider solely to authenticate calls to that server. You may remove a server at any time, which stops further calls.
  • CellCog may disable a server that fails, that appears abusive, or that presents a security risk.

12.3 Keys

The Keys page lets you store raw credentials (API keys, tokens, and similar secrets) by name. Some keys are captured automatically when you connect a tool; others you add yourself. When tools are enabled for a chat or an AI Employee, the selected keys are made available to the agent's isolated workspace environment so that its scripts can use them. Keys are never sent to your own computer through Cowork. You acknowledge that:

  • You are responsible for the keys you store, for your right to use them, and for everything an agent does with them, including charges incurred with third-party services.
  • Agents can read the value of any key made available to them. Do not store a key you are not prepared for an agent to use.
  • You may delete a key at any time; deletion stops it from being provided to future agent runs.
  • CellCog stores key values securely and does not display them again after you save them, but cannot guarantee against misuse by an agent acting on your instructions.

12.4 Per-Chat and Per-Employee Tool Selection

For each chat, and for each AI Employee, you choose whether the agent may use all of your connected tools and keys, none of them, or a chosen set of providers. This selection limits what the agent can reach; it does not change your responsibility for the actions the agent takes with the tools you allow, nor CellCog's limitations of liability under these Terms.

13. Privacy and Data Protection

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your personal information. By using the Service, you consent to the data practices described in our Privacy Policy.

For organizations with more than one member, the organization administrator is responsible for ensuring that the use of the Service by organization members and their AI Employees complies with applicable data protection laws, including with respect to the personal data members place on shared surfaces (Section 10.4), the recipients of outreach sent by the organization's AI Employees (Section 9.4), and the visitors of apps the organization publishes (Section 6.5).

14. Service Availability

CellCog strives to ensure the Service's availability but does not guarantee that the Service will be uninterrupted or error-free. We reserve the right to modify, suspend, or temporarily discontinue the Service at any time, particularly for maintenance, upgrades, or addressing security issues. We will make reasonable efforts to provide advance notice for planned disruptions.

15. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY OF AI-GENERATED CONTENT.

We do not warrant that:

  • The Service will be uninterrupted, error-free, secure, or available at any particular time or location.
  • AI-generated content will be accurate, complete, reliable, or free from bias.
  • AI agents will correctly understand your requirements or take only intended actions.
  • The Service will meet your specific requirements or expectations.
  • Any defects or errors in the Service will be corrected.
  • The Service is free of viruses or other harmful components.
  • Results obtained through the Service will be accurate, reliable, or suitable for any particular purpose.
  • Any third-party website, service, MCP server, or account will remain accessible to your agents or cloud browsers.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CELLCOG AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of profits, revenue, business opportunities, goodwill, or anticipated savings.
  • Data loss or corruption, whether in Drive, on your local machine via Cowork, or elsewhere.
  • Communications sent or actions taken by an AI Employee on your behalf, including any consequences to you or to recipients.
  • Actions taken by an agent in a cloud browser or in your own browser, including on accounts you logged the agent into.
  • Actions taken through your MCP servers or with your stored keys, including charges incurred with third parties.
  • Credits consumed by routines, autonomous work sessions, or Auto-Recharge settings you or your organization configured.
  • Use, disclosure, or modification of content you placed on your organization's shared surfaces by other members of your organization or their agents.
  • Business interruption or system downtime.
  • Cost of procurement of substitute services.
  • Any claims made against you by third parties.
  • Damages resulting from AI agent errors, miscommunication, or unintended actions.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO CELLCOG IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100 USD).

This limitation of liability applies to all causes of action, whether based on contract, tort (including negligence), strict liability, or any other legal theory, even if CellCog has been advised of the possibility of such damages.

17. Indemnification

You agree to indemnify, defend, and hold harmless CellCog AI, its affiliates, officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

  • Your use of the Service or any Output you generate, distribute, or rely upon.
  • Your violation of these Terms or any applicable law.
  • Your Inputs or any content you upload, store, share, or transmit through the Service, including content stored in Drive or the Organization Drive, posted to channels or the task board, or published in an app.
  • Commands you approve (or auto-approve) for execution on your local machine via Cowork, or actions taken in your browser via Browse my Chrome.
  • Any communication sent or action taken by an AI Employee you created, configured, or share, including claims by recipients of your AI Employee's email or by third parties affected by its actions (for example claims relating to spam, harassment, or privacy), and including actions taken under routines defined by you, your employees, or your coworkers.
  • Accounts you log an agent into through Cloud Browsers, and the agent's activity on the sites it visits.
  • Your use of third-party integrations, MCP servers, and keys through the Service.
  • Personal data collected by apps you publish and by outreach your AI Employees send.
  • Any third-party claim that your content infringes upon intellectual property, privacy, or other rights.

This indemnity obligation survives the termination of your use of the Service.

18. Termination

  • By You: You may terminate your account at any time by contacting support@cellcog.ai or using the account deletion feature. Upon termination, your access to the Service will end, and your data will be deleted in accordance with our Privacy Policy.
  • By Us: We may suspend or terminate your account immediately if you materially breach these Terms, engage in prohibited conduct, or pose a security risk. For non-material breaches, we will provide notice and a reasonable opportunity to cure.
  • Deactivation by Your Organization: An administrator of your organization may deactivate your membership, which locks your account without deleting it (Section 3). Deactivation is not a termination under this Section; your account can be reactivated by an administrator of the organization. If you need your data while deactivated, contact support@cellcog.ai.
  • Effect of Termination: Upon termination, your license to use the Service ends. We may retain your content for up to 30 days after account termination for data export purposes, after which it may not be recoverable. Content you placed on your organization's shared surfaces remains with the organization. Sections relating to intellectual property, limitation of liability, indemnification, and dispute resolution survive termination.
  • Data Export: We recommend exporting any data you wish to retain before terminating your account. After the grace period, your data cannot be recovered.

19. Changes to Terms

We may update these Terms from time to time to reflect changes in our Service, legal requirements, or business practices. We will notify you of material changes by posting the updated Terms on this page and updating the "Last Updated" date. For significant changes, we may also provide notice via email or through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

20. Children's Use

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from individuals under 18. If we learn that we have collected such information, we will take steps to delete it as soon as possible.

21. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-law principles.

Any disputes arising from or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Delaware, and the language shall be English.

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class, consolidated, or representative action.

Small Claims Exception: Nothing in this section prevents either party from seeking relief in small claims court for disputes within that court's jurisdiction.

Arbitration Opt-Out: You may opt out of this arbitration agreement by sending written notice to legal@cellcog.ai within 30 days of first accepting these Terms. If you opt out, you and CellCog agree to resolve disputes in state or federal courts located in Delaware.

22. General Provisions

  • Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and CellCog regarding the Service.
  • Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
  • Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
  • Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
  • Force Majeure: CellCog shall not be liable for any failure or delay in performing obligations due to circumstances beyond our reasonable control, including natural disasters, war, pandemic, government actions, or infrastructure failures.
  • Consumer Protection: Nothing in these Terms limits or excludes any rights you may have under mandatory consumer protection laws that apply in your jurisdiction. Where such laws apply, the limitations and exclusions in these Terms apply only to the extent permitted by those laws.

23. Contact Us

If you have any questions about these Terms of Service, please contact us at:

CellCog AI General Support: support@cellcog.ai Privacy Inquiries: privacy@cellcog.ai Enterprise Sales: sales@cellcog.ai Website: https://cellcog.ai

© 2026 CellCog AI. All rights reserved.