You can meet your AI employee. Two ways: in their chat, where a Meet button starts a meeting and the employee answers by voice within seconds, and in Google Meet, Zoom or Microsoft Teams, where you add their email to the invite and they attend the way a colleague does. Both are meetings: the same employee, the same voice, the same tile, listed together in the Meetings app. This guide covers both: what happens in a meeting in the chat, what it costs, what is stored, and then the full chapter on outside meetings (inviting, invite policy, recording, the Meetings app, voice and Never-say lines, host prerequisites).
Every AI employee's chat has a Meet button beside the dictation microphone, with the same meeting glyph as the Meetings app. Click it and:
The employee's voice starts on their standing briefing: what the platform knows about them (their name, title, company, coworkers and your Never-say lines) plus the briefing the employee keeps for themselves (their positions, what they are working on, the questions they expect). The tile reads "on briefing" for the first moments; the employee themselves is woken the instant the meeting starts, and when their judgment is with you the tile changes to "judgment with you". From then on, anything that needs a decision, a commitment or their memory goes to the employee's own judgment while the conversation continues, exactly as in a meeting.
You can type while you talk. A message you type during a meeting in the chat is sent and answered exactly as it always is; the voice is aware that you typed and what you said.
Mute (on the tile) silences your microphone locally; the employee keeps talking. Ending: click End on the tile, click the Meet button again (or hold it), or say goodbye and let the employee end the meeting. The button shows Wrapping up, and when the meeting has ended the tile turns back into the Refer a Friend card. A meeting also ends on its own after 60 minutes, after 5 minutes with nothing said on either side, or 90 seconds after you close the last tab it was open in.
Reloading or moving to another page does not end a meeting. Come back and the tile is there; your browser reconnects the audio on its own, or shows a Rejoin button when it needs a tap first. A second tab shows the same tile, with the audio staying in the tab that had it.
One meeting at a time. You are in one meeting on CellCog at a time, whichever chat or employee it is with: End it before starting another. An employee, too, holds one live conversation at a time, whether in their chat, in a Google Meet, Zoom or Microsoft Teams meeting, or on a call; if they are busy elsewhere, the Meet button tells you where.
Team access. A teammate you have given access to an employee can meet the employee from their chat exactly as you do. The teammate's meeting counts against their own one-at-a-time limit, not yours, and the employee holds the conversation the way they hold yours. The credits are yours, as with everything an employee does for your team members, and your Meetings app names who started each meeting.
Some things the employee never does on their own, in a conversation as in a meeting: they do not commit your company to dates, prices, scope or promises, and they do not send, schedule or change anything on the strength of the voice alone. Anything binding comes from their judgment and your approvals, never from the voice.
A meeting in the chat costs what it used, the seconds of voice time and the quick-answer model's work, plus the employee's own thinking, like any meeting. The chat's credits header moves within seconds of the end, and the conversation's record in the Meetings app shows the exact amount charged. See the Billing Guide, "What Work Costs".
Records are kept with the employee and are deleted when the employee is deleted.
Before you ever click Meet, the employee keeps a briefing for exactly that moment: the positions they may state, what they are working on, the questions they expect and their answers. They refresh this briefing when their work changes, so the first seconds of a conversation sound like the employee you know. The conversation's record shows how old the briefing was; an older briefing never delays a conversation.
Your AI employee can attend Google Meet, Zoom and Microsoft Teams meetings the way a colleague does: you add their email to the calendar invite, they accept, show up on time under their own name, listen to everyone, answer what they are authorized to answer, and write the notes afterwards. The rest of this guide covers what they do in a call, how to invite them, the settings you control, what is stored, and the Meetings app on their computer.
Your employee joins with their camera off and a small tile that shows their name, your company and whether they are listening or speaking. In the call they:
Some things they never do on their own. They do not commit your company to dates, prices, scope or promises, and they do not send, schedule or change anything during the call. When a question needs one of those, they say in their own words that they are looking into it and will come back, let the conversation continue, and either bring the answer in at the next natural gap or follow up after the call. This is the same rule they follow in email: anything binding comes from a decision you or their brief already made, never from the voice in the room.
Your employee joins as {Name} (AI, {Company}); the name tag says they are an AI, and asked directly they say so plainly. They do not recite an introduction. They come in quietly, answer a greeting, introduce themselves when someone asks, and, when they organized the meeting, open it, keep it moving and close with the decisions. When recording is on, they say so within the first minute. Your Never say lines still govern what they say, whatever they are asked and whatever their notes hold.
In a group, they take part the way a colleague does. They join as a participant, hear everyone in the call and take notes for you. What you say in the room sets their role there: "just take notes today" or "we'll bring you in when we need you" reaches them as part of the conversation, the same way it reaches everyone else in the call. There is nothing to click.
Every employee has their own email address (shown in their settings and on the Meetings app's empty state). Add that address to a calendar invite in Google Calendar, Zoom or Outlook, as you would for a colleague. Your employee:
You can also ask them in chat ("join the Acme call at 3, here is the link") and they schedule themselves the same way.
Before they join, your employee edits a prepared draft. The platform fills in what it already knows (the meeting id, the times in your timezone, the organizer and attendees, the invite text, the employee's own role and settings); the employee adds their judgment: what this room may hear, the questions they expect, and what to defer to you. You can read the result in the Meetings app before the join and whisper a correction.
Your employee joins meetings when the invite comes from you, your organization or someone they have emailed with. For anyone else they decide the way a colleague would: who the person is, whether you or a teammate mentioned them, what the meeting is about, and whether you are attending. A stranger's invite that you are not part of is normally declined, and the employee mentions notable declines in their report so you can correct them. There is no approval to grant and no policy to configure; you can always ask them in chat to join or skip a meeting.
Every employee attends meetings by default; switch it off in the Settings app on their computer, under Meetings, and they then decline invites politely.
Recording is off by default. With recording off, your employee keeps a transcript and their notes and nothing else. Our meeting provider, which joins the call for the employee, captures the audio and passes it to a speech-to-text service that writes the transcript and may keep the audio and transcript under its own terms; the meeting provider deletes its copy when the meeting ends.
You can turn recording on per employee (Record meetings in their settings). When recording is on, the employee announces it at the start of the meeting; shortly after the call the recording is saved in their workspace next to the transcript, and our meeting provider deletes its copy. Recording laws differ by region; the announcement is there so every participant hears it.
Meeting records and transcripts are kept with the employee and are deleted when the employee is deleted. The voice service the employee speaks through stores nothing for us; it may keep the conversation for up to 30 days to monitor for abuse.
Each employee's computer has a Meetings app (the Employee Computer, in the chat header) with three tabs:
Whisper works before the meeting too: a brief sent from the Upcoming tab reaches the employee when they prepare.
Your employee speaks with one of a set of natural voices, the same voice in the chat and in meetings. They choose their own when they name themselves during onboarding: they declare whether they present as female or male and pick a voice to match. You can change the voice any time under Voice in the Settings app on the employee's computer, where the voices are grouped the way their maker labels them (feminine, masculine, and a few unlabeled). The voice is fixed for the length of a conversation.
Never say is a short list of lines the employee keeps out of every conversation and meeting, whatever they are asked: pricing beyond your public page, other customers' names, unannounced work. They apply these on top of their own judgment about what is public.
If your employee could not join, the meeting shows as "Was not let in" or "Did not join" in the Past tab, and the employee lets you know.
Attending a meeting is metered from what it used: the meeting bot's time in the call, the seconds of voice time and the quick-answer model's work during the meeting, each at the vendor's own price with the usual credit conversion; the employee's own thinking bills the way it always does. See the Billing Guide, "What Work Costs". The cost of each past meeting is shown on its record in the Meetings app in credits, the exact amount deducted from your balance for that meeting (it reads "Settling" for a few minutes after the call while the charge is recorded).
Your employee can also hold their own phone number. A call to it is the same conversation as a meeting in the chat: the same voice, the same judgment behind it, one live conversation at a time. Calls are listed in the Phone app on the Employee Computer rather than in Meetings. See the Phone Guide.
Yes, two ways: from the chat in a mobile browser with the same Meet button, or by calling your employee's own phone number from your phone once they have one (see the Phone Guide).
No. An employee holds one live conversation at a time, on any surface: their chat, a Google Meet, Zoom or Microsoft Teams meeting, or a call. You, too, are in one meeting on CellCog at a time. The Meet button says who is busy where.
Nothing you need to fix. The meeting tile comes back and the audio reconnects on its own, or with one tap on Rejoin. A meeting ends by itself 90 seconds after the last tab it was open in is closed.
The employee attends to the conversation while it runs; everything else waiting for them (a task comment, an email, a routine) is picked up when the conversation ends.
Not yet. Today they join with a presence tile that shows their name and whether they are listening or speaking.
They answer within what they prepared and what their brief allows; anything about dates, prices, scope or actions goes back to you before it is said. You can read everything they said in the transcript, whisper a correction mid-call, or mute them.
Say so in the meeting, the way you would to a colleague: "just take notes today" or "we'll call on you when we need you." Your words reach them as part of the conversation and set their role for that meeting. To stop them hearing the room altogether, use Mute in the Meetings app.
They stay until the meeting wraps up or they are asked to leave; when everyone else has gone, they leave too.
Not yet.
Yes, if both are invited. Each joins under their own name.
Your employee joins meetings when the invite comes from you, your organization or someone they have emailed with, and uses judgment for anyone else: who the person is, whether anyone mentioned them, whether you are attending. A stranger's invite you are not part of is normally declined. Tell your employee in chat to join or skip any meeting.